FAQ

1. Do I need to set up an account to place an order?

No. You can complete the order either as a registered customer or without registration. If you are a new customer and you want to register, you can click on the Register button to fill in your personal information.
Your address will be inserted directly through registration in the order form.

2. How long does delivery take and how much will it cost?

Delivery takes normally up to 7 – 10 working days within EU and up to 12 days outside EU.

Standard Shipping is £6.99 and Free shipping on orders over £75

3. Can I change or cancel my order once it has been placed?

Before your purchases have been prepared for shipment we can cancel your order, change an item, change the size or edit your billing and shipping details.
Please be aware that we are unable to combine orders or add pieces to an existing order once it has been placed.

4. How do I return or exchange an item?

Making a return or exchange is very easy. You have 7 days of time to decide to return an item.
Please notify our customer service department within 7 days of receipt of damaged or defective products at designerbrandscentral@email.ie, or call us at +4420386884043

5. Is it possible to get a voucher rather than be refunded?

In case you return something, you will have the possibility to choose among refund, exchange and voucher.

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