If our products do not meet your expectations, we offer the following options:
Received damaged, or incorrectly shipped products due to our fault:
We will replace the product with the same product originally ordered without you incurring any extra fees for shipping and handling. But you have to return the product and email us the receipt to refund you the shipping cost for the return.
Please notify our customer service department within 7 days of receipt of damaged or defective products at firstname.lastname@example.org, or call us at +4420386884043
Dissatisfied with the product:
Returns, in this case, are accepted within 14 days of receipt the product. You have the following options:
Full refund for product cost only, no shipping cost refunded.
Exchange your product with other product of your choice and you will pay the difference if the new product price is higher than the original one. And you also pay for the shipping and handling of all exchanged items.
You must return the cancelled items to us at your cost.
In all cases, Please keep the package as is, and call us immediately for further assistance. The item should be unused and in its original packing. We will email you the full returning address.